Terms of Service

Effective date: November 6, 2026 · Last updated: November 6, 2026

What service do these terms cover?

These terms govern Joplo Cloud, operated by the individual developer Dai Jianhao ("we", "us"). They cover the console at https://cloud.joplo.app and public shares at https://joplo.app/s/<id>. By using Joplo Cloud, you agree to these terms and our Privacy Policy.

You must be at least 18 years old to register for and use Joplo Cloud.

The open-source joplo CLI is separately licensed under Apache-2.0. Local commands run on your device without a network connection; only login, share, whoami, and logout connect to the cloud. These terms govern the cloud service and do not replace the CLI's open-source license.

What are my account responsibilities?

You must sign in to publish shares, including on the free plan. Keep your account information accurate and protect your password, passkeys, two-factor credentials, and CLI tokens. When authorizing CLI access in the browser, check the displayed CLI version and coarse source before approving. Do not approve a request you did not initiate. Contact [email protected] if you suspect unauthorized access.

Who can see a share, and how long does it last?

Every share is public: anyone who obtains its link can open it and forward the link. Do not publish confidential information, secrets, or personal data you are not authorized to disclose. Share pages run in a browser sandbox, which does not make them private or establish that their content is trustworthy.

• Free: a share expires 1 hour after publication. It is retained for 7 days after expiry; upgrading to Pro during this period can restore the original link. It is deleted after that period. You can publish again from your local files.
• Pro: shares remain available until you delete them, subject to the account deletion, ban, and content-removal rules below.

Keep your own copies of uploaded work. Expiry or deletion prevents access through our share page but cannot erase copies already saved by others.

What content may I upload?

You may upload only content you have the right to publish. You must not use Joplo Cloud to distribute unlawful content, malware, phishing pages, or content that infringes another person's intellectual property, privacy, or other rights. Do not use the service to impersonate others or obtain their credentials through deception, to interfere with or attack the service or other users, or to circumvent quotas and access limits.

You retain your rights to your content. You grant us a limited license to store, copy, and display it only as needed to host and deliver your shares. This license does not transfer ownership of your work to us.

We may take down shares that violate these rules and ban the associated account. Shares from banned accounts are taken down. To report abuse or a rights violation, contact [email protected] with the share link and a description of the issue.

How do payments and auto-renewal work?

Current listed prices are USD 6 per month or USD 48 per year for Pro, and USD 99 as a one-time purchase for Lifetime. The checkout page sets out the applicable price, taxes, billing cycle, and purchased benefits. Review these before paying.

• Pro monthly and annual plans are auto-renewing subscriptions. By subscribing, you authorize recurring charges to your payment method at the start of each billing period, at the then-current price, until you cancel.
• Lifetime is a one-time purchase. It does not renew and grants Pro benefits on an ongoing basis.

Payments are processed by Waffo Pancake as Merchant of Record, which handles collection, invoices, and taxes. Card data is handled exclusively by Waffo Pancake, a PCI-DSS compliant processor, and is never stored on our servers. We receive order and subscription status to apply your benefits.

How do I cancel?

You can cancel online at any time; no email is required. Sign in at https://cloud.joplo.app, go to Settings → Billing → Manage billing, and cancel in the Waffo Pancake customer portal that opens.

After cancellation, you will not be charged again. Pro benefits continue until the end of the billing period you have already paid for. Deleting your account also cancels any active subscription automatically.

How do refunds work?

• First-subscription guarantee: within 7 days of your first Pro purchase (monthly or annual), you can request a full refund, no questions asked.
• Lifetime: within 7 days of purchase, you can request a full refund.
• Duplicate or mistaken charges: refunded in full.
• Renewal charges outside these windows are generally not refundable, but you can cancel at any time to avoid future charges.

To request a refund, email [email protected] with the email address used at checkout and your order number. Refunds are issued through Waffo Pancake to your original payment method; timing depends on your bank or payment provider. Once a refund is completed, the corresponding Pro benefits are revoked: existing permanent links are kept, but the free-plan notice and branding bar return.

Nothing in these terms limits mandatory consumer rights under applicable law.

How do I leave the service?

You can delete your account yourself in account settings. We take down all your shares before deleting your account data. Save any work you need before deletion. Deleting an account does not itself establish entitlement to a refund; request any refund as described above before deleting.

Our Privacy Policy explains account and session data, public content, viewing statistics, cookies, service providers, retention, and privacy requests.

What should I expect from the service?

The service may be interrupted or contain errors; do not rely on a share link as your only copy of important work. You are responsible for the content you publish. To the extent permitted by applicable law, we do not guarantee uninterrupted or error-free availability, and our total liability related to the service is limited to the amount you paid us in the 12 months before the claim. These terms do not exclude liability or rights that applicable law does not allow us to exclude.

Updates to these terms will be published on this page with an updated effective date. We will notify you by email or in the console before material changes take effect. Paid purchases remain subject to their checkout terms and mandatory legal protections.

Which law applies, and how do I contact you?

These terms are governed by the laws of the People's Republic of China (for the purposes of these terms, excluding the laws of the Hong Kong and Macao Special Administrative Regions and Taiwan). Disputes arising from these terms should first be resolved through good-faith negotiation; failing that, they will be submitted to the competent people's court at the operator's place of residence, subject to mandatory protections under applicable law.

For service, billing, refund, cancellation, privacy, or abuse questions, email Dai Jianhao at [email protected]. We usually reply within 5 business days.